Starmate Terms of Use

1. The service

Starmate calculates your birth chart on your phone, offers readings based on your chart, includes an AI astrologer that answers your questions by looking at your chart, and lets you meet and chat with people whose charts are close to yours in Match.

Because you download the app from the App Store, Apple’s Licensed Application End User License Agreement (Standard EULA) also applies. These terms supplement it; where they conflict, Apple’s mandatory rules prevail.

2. Who can use Starmate

• Starmate is for people aged 18 and over only. You must state your birth date truthfully at sign-up.
• Your account details and profile must be accurate; you may not create an account for someone else.
• If your account was closed for breaking the rules, you may not create a new one.
• You are responsible for keeping your account secure and for activity under your account.

3. Astrology and AI

Readings and astrologer answers are for entertainment. The astrologer is an AI (OpenAI); its answers may be wrong, incomplete or not what you expect. They are not medical, psychological, legal, financial or any other professional advice; for important decisions about health, money, law or relationships, talk to a professional.

If you feel that you or someone else is in danger, do not rely on the astrologer: contact your local emergency number immediately (112 in Türkiye and the EU).

Do not enter other people’s private information in your questions. Sending your data to Google for the astrologer requires your separate consent; see the Privacy Policy.

4. Rules for Match and Chats

Starmate has zero tolerance for harassment and abuse. The following are prohibited in Match and Chats:

• harassment, threats, bullying, and persistent unwanted messages;
• hate speech and discrimination based on race, ethnicity, religion, gender, sexual orientation, disability or similar characteristics;
• nudity, obscene or sexual content, and unsolicited sexual messages;
• any content involving or targeting people under 18;
• fake profiles, using someone else’s photos, or impersonating others;
• asking for money or gifts, scams, advertising, spam and commercial solicitation;
• sharing other people’s personal information without permission;
• content that promotes violence, self-harm or illegal activity.

5. Reporting, blocking and enforcement

If you come across content or a person that breaks the rules, report or block them from the “…” menu in Match or Chats. A blocked person cannot match with you or message you. We aim to review reports within 24 hours.

We may remove content that breaks the rules and suspend or permanently close the account involved without prior notice. We may inform the competent authorities about illegal content.

6. Meeting people safely

We do not verify members’ identities or run background checks; age is based on the birth date declared at sign-up. You are responsible for your interactions with other members, online and in person. Be careful when sharing personal details, your address or financial information; if you decide to meet, meet in a public place and tell someone you trust.

7. Your content

You keep the rights to the photos you upload, the texts you write and the messages you send. Only upload content you own or have permission to use. You allow us to store and process this content and to show it to other members as the app is designed to do, so that Starmate can work. This permission ends when you delete the content or your account, subject to the retention rules in the Privacy Policy.

8. Plus and Premium subscriptions

• Plus and Premium are auto-renewing subscriptions with the length and price shown on the purchase screen (for example monthly or yearly). The features and daily question allowance of each subscription are shown in the app before purchase.
• Payment is charged to your Apple account at confirmation of purchase. The subscription renews automatically for the same length and price unless cancelled at least 24 hours before the end of the current period; your account is charged for renewal within 24 hours before the end of the period.
• You can manage or cancel your subscription on your iPhone in Settings → [your name] → Subscriptions, or in the app under Profile → Subscription → Manage in Apple. Deleting the app or your account does not cancel your subscription.
• If a free trial is offered, any unused portion of the trial ends when you purchase a subscription.
• Purchases are processed by Apple; refunds are subject to Apple’s rules and are requested from Apple.
• You can restore purchases under Profile → Subscription → Restore.
• Free users can unlock one part of the full reading for 24 hours by choosing to watch a rewarded ad. Watching ads is never required.

9. Intellectual property

The Starmate app, its design, reading texts and brand belong to us. You may use the app only for personal, non-commercial purposes in line with these terms. You may not copy or reverse engineer the app, collect data with automated tools, or try to disrupt the service.

10. Changes to the service

We may improve, change or remove features, daily allowances and content. The service is provided “as is” and “as available”; we do not guarantee that it will be uninterrupted or error-free, or that you will find a suitable match.

11. Limitation of liability

To the extent permitted by law, we are not liable for the conduct of other members, meetings between members, decisions you make based on AI answers or readings, or indirect damages. Liability for intent and gross negligence, and your mandatory rights as a consumer, are not affected.

12. Ending your account

You can close your account at any time with Profile → Delete account. We may suspend or close your account if you break these terms. Refunds for any remaining subscription period are subject to Apple’s rules.

13. Governing law

These terms are governed by the laws of the Republic of Türkiye. Mandatory consumer protection rules of your country of residence, and your right to apply to consumer arbitration committees or consumer courts, are not affected.

14. Changes

We may update these terms. We announce material changes in the app or on this page; continuing to use the app after a change means you accept the updated terms.

15. Contact

Erkan Öztürk (erkanozturk.com) · erozturk0381@gmail.com