Starmate — Account and data deletion
Effective: 8 November 2026 · Version 1.2 · iOS and Android
You can delete your Starmate account and data inside the app. If you cannot use the app, you can send a deletion request by email. Data controller and developer: Erkan Öztürk (erkanozturk.com).
Delete in the app
In Starmate, tap Profile → Delete account, type the confirmation word shown on screen and confirm. This deletes your account and the data linked to it: your profile and photos, birth details and chart, settings, astrologer conversations, Match information, interests, matches and chat messages, the reports you made, and your subscriber record at RevenueCat.
Deleting your account does not cancel an App Store subscription. Cancel it separately on your iPhone in Settings → [your name] → Subscriptions; the deletion screen also links there.
Deleting your account does not cancel a Google Play subscription either. On Android, cancel it in the Google Play Store → your profile icon → Payments & subscriptions → Subscriptions; the deletion screen also links there.
If you cannot use the app
Write to erozturk0381@gmail.com from the email address on your Starmate account and say that you want your account deleted. If you signed in with Apple using “Hide My Email”, include that relay address. Do not send passwords, verification codes or identity documents.
We verify that the account is yours so that we do not delete someone else’s data. We confirm receipt and the outcome by email and complete your request within 30 days at the latest.
What you can additionally ask us to delete
Voice message files you sent in chats (and images sent in earlier versions) are currently not deleted automatically when you delete your account. Because the chat records are deleted, they no longer appear in the app, but the files may remain on the server. If you want them deleted too, email us using the button above, before or after deleting your account.
You can use the same route to ask for only certain data to be deleted without deleting your account (for example profile fields left from earlier Buddy versions), or to request a copy of your data.
Records kept after deletion
- Subscription (billing) and ad reward records are kept for accounting and abuse prevention, with a one-way hashed ID instead of your account ID.
- Moderation, suspension and admin action records, and reports made about you, are kept for safety and legal claims.
- Astrologer question records (question text, time, response time and outcome) are deleted automatically 30 days after the question; after you delete your account, they are deleted at the end of this period at the latest.
- Your account ID may remain as a technical entry in other members’ daily Match lists until those lists expire; your profile is not shown.
- Deleted data drops out of rotating backups within about 30 days.
- Your purchase history at Apple and Google Play stays with Apple and Google.